ING's Bratislava Shared Services Center to Cut Nearly 100 Jobs

ING Hubs Slovakia, the Bratislava-based shared services center of Dutch banking group ING, has announced a mass layoff affecting nearly 100 employees. The cuts, which will be implemented gradually between September 2025 and April 2027, target positions in financial crime prevention and fraud detection. The company indicated that some of the eliminated roles will be relocated to ING branches in other countries. Shared services centers — regional hubs where multinational corporations consolidate back-office functions such as compliance, finance, and IT — have become an important source of white-collar employment in Slovakia. The ING announcement follows a similar move earlier this year by AT&T, whose Košice-based shared services center also announced layoffs, signaling broader pressure on this sector in Slovakia. The back-to-back announcements raise concerns about the stability of shared services employment in Slovakia, a sector that has grown significantly over the past two decades and employs tens of thousands of people across the country. Job losses in financial compliance roles may reflect a combination of cost-cutting pressures and the increasing use of automated tools and artificial intelligence in fraud detection.